ZÜUM Bicycles Manufacturer’s Warranty

NOTE: Cactus & Co Ltd are the importers & distributers of ZÜUM BICYCLES.

1 YEAR WARRANTY on all ZÜUM Bicycles.

ZÜUM Bicycles are guaranteed to be free from defects in both material and workmanship for the length of the warranty period from the original date of purchase. This “Warranty” ensures that any defective part will be repaired or replaced at the discretion of Cactus & Co Ltd.

To use the warranty, we require, model number, serial number, proof of purchase and service records if applicable.

1. RESIDENTIAL / NON COMMERCIAL USAGE

 

1.1 - Product covered for the full duration of the warranty period which provides parts, labour and carriage effective from date of purchase.

2. COMMERCIAL / HIRE USE

 

2.1 - A warranty for a period of one year for commercial use or 90 days for hire which provides parts, labour and carriage effective from date of purchase.

3. POLICY NOTES

 

3.1 - Continual from the date of purchase and does not restart at any time or under any circumstances. Warranties are not transferable. The warranty is only valid when the machine receives all preventative maintenance and is serviced as per the manufacturer’s documentation with recommended oils where applicable.

4. IN THE EVENT OF A FAULT

 

4.1 - Please contact us where our aftersales team will guide you through some basic diagnostics to determine the fault on the machine. If we are unable to resolve the issue we will request that the machine be returned to us for further inspection and testing.

5. TRANSIT OF GOODS

 

5.1 - We will arrange for collection of goods within the warranty period. If the fault is deemed to be covered under warranty the collection, repair and return of the machine will be free of charge - however, if the collection or return is to an extended postcode such as Highlands or Islands the customer will need to contribute towards the carriage costs.

5.2 - Please be aware that if the fault is found to be a non-warranty fault, which could be due to lack of servicing or lack of maintenance, then the customer would need to pay for the transportation, handling and workshop labour charges will apply. If the collection and return of the unit is from an extended postcode such as Highlands and Islands then the collection and delivery costs will include a surcharge to cover the extended areas.

5.3 - The Customer is responsible for safely and securely packaging the machine, it is advisable to keep the original packaging safe for this purpose.

5.4 - We will only accept responsibility for the machine when it has been received and inspected at the point of delivery to ourselves.

5.5 - We can arrange the collection at our cost.

5.6 - Upon completion of repairs we will arrange for the machine to be sent back to the customer at our cost. Highlands and islands may incur a surcharge to cover the extra transportation costs. This is to cover additional costs for transport to and from our repair centre. For the Channel Islands, it is usually more cost effective for the customer to send the unit to the mainland and we will collect and return to the designated mainland address as normal.

6. INSPECTION & REPAIR OF MACHINERY

 

6.1 - At our discretion will provide a like-for-like replacement or repair the product or any components that have failed within the warranty period.

6.2 - We will inform you of any costs that are outside of the warranty before commencing any repairs.

7. WARRANTY LIMITATIONS

7.1 - Items not covered by Warranty: (This is for guidance only, there may be additional items that are not covered by warranty).

7.2 - General wear and tear and user misuse.

7.3 - Damage from lack of maintenance as described in the user manual.

7.4 - Damage by accident, impact, improper installation or storage.

7.5 - Damage by water ingestion, submersion and external water damage.

7.6 - Damage caused by frost or overheating from excessive ambient temperatures or lack of ventilation.

7.7 - Damage by operation with incorrect pressure, conditions or modifications.

7.8 - Modified products, such as but not limited to external wiring, modifications, filters etc.

7.9 - Repairs made during warranty period without prior approval from Cactus & Co Ltd.

7.10 - The warranty may be void if any modifications are made to the machine.

7.11 - Any damages caused during the transit of goods.- Customer must report damage to us within 24 hours, to allow us to claim from our couriers.

7.12 - Lithium-ion batteries and chargers are covered with a standard 1 year warranty.

7.13 - The warranty may be void if records of servicing (if applicable) including hours and date are not kept. Copies of service history may be requested by us.

7.14 - This warranty is only valid for goods imported and distributed in the UK by us. If the product is outside the UK we will cover the warranty to and from a UK address.